INTAKE DASHBOARD
RESOURCES
Why Do We ;Serve?
We serve and place extreme value on ALL people because Jesus has left us this example.
Jesus teaches us in the Gospels that leadership is servanthood. Jesus Himself did not come to be served, but to serve. In the same way, when you come to church, prepare your heart to serve those around you. In God’s Kingdom, the greatest are those who give of their time, talent and treasure to serve those around them. Every person matters to God and you have the opportunity to change the world, one life at a time. There is no replacement for sincere kindness exchanged from one person to another!
“I have set you an example that you should do as I have done for you.”
- (Jesus) John 13:15
We serve and place extreme value on ALL people because Jesus has left us this example.
Jesus teaches us in the Gospels that leadership is servanthood. Jesus Himself did not come to be served, but to serve. In the same way, when you come to church, prepare your heart to serve those around you. In God’s Kingdom, the greatest are those who give of their time, talent and treasure to serve those around them. Every person matters to God and you have the opportunity to change the world, one life at a time. There is no replacement for sincere kindness exchanged from one person to another!
“I have set you an example that you should do as I have done for you.”
- (Jesus) John 13:15
Getting Ready
1). Prepare your heart. Be prayed up and spiritually ready.
2). Be on site with enough time to set up your area and ensure all papers, books and resources are available for clients who need them.
Intake Process
2). Be on site with enough time to set up your area and ensure all papers, books and resources are available for clients who need them.
Intake Process
Step 1: Relationship
Say “Hey!” Welcome them and create relationship. Ask questions about them and sincerely care about their needs. Everybody needs a friend and life is better together.
Step 2: The Need
What's going on in their life that has brought them to this place? What's going on? How can we help? Figure out if the need is food, shelter, clothing, spiritual, or community, and everything else we refer.
Provide referrals to those that need it. Resource list is at the beginning of this document
Provide referrals to those that need it. Resource list is at the beginning of this document
Step 3: Intake Form
Fill in the intake form on breeze.
a). Ensure they have a profile. If they don’t have a profile made briefly take the time to set up a basic profile with name, phone, and email.
b). Offer to take a photo for 2 reasons. First we want to take care of people better (it helps on our end). Second they won’t have to produce photo ID on our end anymore.
Try to be as specific as possible, but make sure you’re making a connection with the person and not just filling out a form.
a). Ensure they have a profile. If they don’t have a profile made briefly take the time to set up a basic profile with name, phone, and email.
b). Offer to take a photo for 2 reasons. First we want to take care of people better (it helps on our end). Second they won’t have to produce photo ID on our end anymore.
Try to be as specific as possible, but make sure you’re making a connection with the person and not just filling out a form.
Step 4: Solutions
Meet the practical needs; by signing them up for resources we have to offer:
- emergency hamper
-food bank hamper
- Housing - Victory housing referral
-Clothing
-Other resources as needed
- Community/Friendship - Invite to Church
Note - Let them know we aren't hold out on them, but that we share what we have. We have food, housing, friendship, church, clothing, and showers to offer. We don't have money so we cannot share what we don't have.
Referral;- using the Prescription card and fill 1-5 options that they can check into to have their needs met. Please refer to:
1). Recommended Resources found in the intake portion of the app
2). Calgary street survival guide found in the intake portion of the app
3). Refer them to referral agencies like the Sorce (homelessness) or Aspen (families) or ph 211 to find other resources
- emergency hamper
-food bank hamper
- Housing - Victory housing referral
-Clothing
-Other resources as needed
- Community/Friendship - Invite to Church
Note - Let them know we aren't hold out on them, but that we share what we have. We have food, housing, friendship, church, clothing, and showers to offer. We don't have money so we cannot share what we don't have.
Referral;- using the Prescription card and fill 1-5 options that they can check into to have their needs met. Please refer to:
1). Recommended Resources found in the intake portion of the app
2). Calgary street survival guide found in the intake portion of the app
3). Refer them to referral agencies like the Sorce (homelessness) or Aspen (families) or ph 211 to find other resources
Step 5: Pray
To close out the session, ask them if theres anything specific they would like prayer for, and if not, pray for the need they shared. Minister Love. The goal is for them to encounter God. This is the most important moment of the intake process. All food and outreach efforts lead up to this exact moment. Be prayed up and ready to minister the love and power of God. Walk the client to the hamper pick-up table in the sanctuary and introduce them to the volunteer.
Step 6: Notes
Finish off by adding notes in the Breeze form. Specifically, update profile case notes with current date and prayer requests/needs at the top of this section.
Add the current tag, and all resources provided, including any phone numbers, or agencies you referred them to.
When you are ready for the next client go tell the front desk worker that you are ready for another client.
Add the current tag, and all resources provided, including any phone numbers, or agencies you referred them to.
When you are ready for the next client go tell the front desk worker that you are ready for another client.
Follow up & Slow time
When there is dead time or a slow moment please feel free to either follow up the people that you have had the best connections with Or go to the lunch room and create conversations and connections there . Please include in the profile case notes what follow ups you have made.
Wrap up
Clean up your station, put away books, flyers and other items where they belong. Ensure any sensitive and/or private information is properly stored in a safe place or thoroughly destroyed.
Vision
To Show The World Who Jesus Is.
Values
1). Love. Love God and Love People
2). Outreach: Outward not inward.
3). Build People. People are the Church.
4). Multiply. We refuse to merely maintain, but multiply.
5). Serve. The pathway to significance is through servanthood. We want to serve like Jesus.
6). Community. Life is better together,
7). Real. We want to be a place where real people encounter the real JESUS.
8). Speak life. We will have the praises and the perspective of God on our lips at all times.
9). Fun. Jesus is our Joy. Nothing is more enjoyable then serving Jesus with people you love.
10). All In. We are big faith, big thinking, bet the farm, risk takers. We will never insult God with small thinking and safe living.
Vision
2). Outreach: Outward not inward.
3). Build People. People are the Church.
4). Multiply. We refuse to merely maintain, but multiply.
5). Serve. The pathway to significance is through servanthood. We want to serve like Jesus.
6). Community. Life is better together,
7). Real. We want to be a place where real people encounter the real JESUS.
8). Speak life. We will have the praises and the perspective of God on our lips at all times.
9). Fun. Jesus is our Joy. Nothing is more enjoyable then serving Jesus with people you love.
10). All In. We are big faith, big thinking, bet the farm, risk takers. We will never insult God with small thinking and safe living.
Vision
The Code Of Conduct
The Code of Conduct
1). Respect (language, physical violence)
2). Sobriety
3). Modesty
4). No social clubs (We’re here to serve)
5). Fulfill the duties laid out in the Volunteer handbook for your specific area
Incident procedure:
Take it to your team lead and then you and your team lead can take it to the site pastor and then to whom ever necessary
Emergency procedure
1). Respect (language, physical violence)
2). Sobriety
3). Modesty
4). No social clubs (We’re here to serve)
5). Fulfill the duties laid out in the Volunteer handbook for your specific area
Incident procedure:
Take it to your team lead and then you and your team lead can take it to the site pastor and then to whom ever necessary
Emergency procedure
- In case of Fire meet in front of the building at nearest intersection
- In case of violence or threats with weapons lock yourself in the room you are in and get on the floor.